Privacy Notice 

Last updated [Mar, 2020]

Your trust is important to us.

We want to make sure you understand what personal information we may collect about you when you interact with GlaxoSmithKline and its group of companies (“GSK,” “we,” “us” and “our”), how we use your personal information, and how we keep it safe.

This Privacy Notice explains:   

• what personal information we collect about you;
• how we use your personal information;
• how long we keep your personal information;
• we may share your personal information with others and transfer it internationally;
• how we protect your personal information;
• what to do if you don’t want to provide us with your personal information; and
• how we use cookies and where to find further information.

We may change this Privacy Notice from time to time.  We encourage you to review this Privacy Notice periodically.

If you have any questions, please get in touch via one of the methods set out in the Contact us section below.

 

What personal information do we collect?

The personal information we collect when you interact with us via this website includes:

• Information you provide us with, such as
  • your name and contact information;
  • email communications sent to GSK;
  • a registration form when you register for a webcast event;and
  • your responses to any surveys that you may choose to participate in.

• technical information, for instance through the use of cookies, such as
  • activity data, such as when you completed a form on this website;
  • information from your visits to this website, including the type of browser and operating system you use, access times, pages viewed, URLs clicked on, your IP address and the pages you visited before and after navigating to this website;
  • social media tracking pixels that allow platforms such as Facebook and Twitter to interact with this website and give feedback on your actions; and
  • device information, including the unique device identifier, hardware model, operating system and version and mobile network information.

Personal information we collect when we monitor other websites may include your public personal information, for example when we monitor digital conversations on public platforms to understand what people are saying about us or the pharmaceutical industry more generally.  We may combine information that we have about you from various sources.

Personal information we collect when you report a possible side effect associated with one of our products may include information such as your gender, date of birth and information about your health.

 

How do we use your personal information?

We may use your personal information to:

• Provide you with information and services including:
  • online events, such as webcast events;
  • our press releases;
  • job postings;
  • financial results;
  • tips, helpful information and marketing communications about our products and services. We will always obtain consent for marketing where required by law.

• Contact and interact with you, including to:
  • respond to your requests (for instance in case you applied for employment); and
  • provide important notices and updates, such as changes to our terms and policies, security alerts and administrative messages.

• Operate our business, including to:
  • respond to reports you make of a possible side effect associated with one of our products and to monitor the safety of our products.
  • comply with applicable laws, regulations and guidance;
  • comply with demands or requests made by regulators, governments, courts and law enforcement authorities; and
  • investigate and take action against illegal or harmful behaviour of users.

• Improve our day-to-day operations, including:
  • for internal purposes such as auditing, data analysis and research to help us deliver and improve our GSK digital platforms, content and services;
  • to monitor and analyse trends, usage and activities in connection with our products and services to understand which parts of our digital platforms and services are of the most interest and to improve the design and content of our platforms;
  • to improve our products and services and our communications to you; and
  • (where applicable) to ensure we have up-to-date contact information for you.

 

How long will we keep your personal information?

We will always keep your personal information for the period required by law and where we need to do so in connection with legal action or an investigation involving GSK. Otherwise, we keep your personal information:

• for as long as needed to provide you with access to services you have requested;
• where you have contacted us with a question or request, for as long as necessary to allow us to respond your question or request.

 

We sometimes share your personal information with others and transfer it internationally

We may share your personal information with:

• members of the GSK group of companies; and
• the following trusted third parties:
  • our agents and suppliers, including those who provide us with technology services such as data analytics, hosting and technical support;
  • our professional advisors, auditors and business partners;
• regulators, governments and law enforcement authorities; and
• other third parties in connection with re-organising all or any part of our business.

Your personal information may be processed by GSK, its affiliated companies and GSK’s trusted third party suppliers outside of your home country. Data privacy laws in the countries to which your personal information is transferred may not be equivalent to, or as protective as, the laws in your home country.  

We will implement appropriate measures to ensure that your personal information remains protected and secure when it is transferred outside of your home country, in accordance with applicable data protection and privacy laws. 

 

Protecting your personal information

We use a variety of security measures and technologies to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction in line with applicable data protection and privacy laws. For example, when we share your personal information with external suppliers, we may put in place a written agreement which commits the suppliers to keep your information confidential, and to put in place appropriate security measures to keep your information secure.

The transmission to us of information via the internet or a mobile phone network connection may not be completely secure and any transmission is at your own risk.

Websites that we do not own or control

From time to time we may provide links to websites or mobile applications that are not owned or controlled by us. This Privacy Notice does not apply to those websites. If you choose to use those websites, please check the legal and privacy statements posted on each website or mobile application you access to understand their privacy practices.

 

What if you do not want to provide us with your personal information?

Where you are given the option to share your personal information with us, you can always choose not to do so. 

If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations. This could mean that we may not be able to perform the actions necessary to achieve the purposes as set out in the section ‘How do we use your personal information?’ above or that you are unable to make use of the services and products offered by us.

 

Cookies and other technologies

This website uses technology called "cookies" which allow this website to recognise and respond to you as an individual. You can choose to accept or decline cookies.  

If you do choose to decline cookies, not all elements of this website may function as intended, so your website experience may be affected. For more information about our use of cookies, please see our Cookie Policy.

 

Contact us

If you have any questions or requests regarding this Privacy Notice, please contact your local GSK company using the contact information below.

 

United Kingdom:

To contact GSK in the United Kingdom, call 0808-234-6680.

 

United States:

To contact GSK in the United States, call 1-866-475-3844.

 

Rest of the world:

Contact information for specific countries can be found in our worldwide contact directory.

 

私隱權聲明

上次更新時間 [2020年3月]

本公司非常重視您的信任。

本公司希望確保您瞭解 GlaxoSmithKline 及其集團公司 (以下稱「GSK」及「本公司」) 與您互動時，如何收集、使用您的個人資料以及確保資料安全不外流。

本私隱權聲明說明：

• 本公司收集哪些您的個人資料；
• 本公司如何使用您的個人資料；
• 本公司會將您的個人資料保存多久；
• 本公司可能與其他對象共用您的個人資料並在國際間傳輸；
• 本公司如何保護您的個人資料；
• 若您不想向本公司提供您的個人資料該怎麼做；
• 本公司如何使用 Cookies 以及在哪裡查找更多資訊。

本公司有權隨時變更本內容，  謹建議您定期詳讀本私隱權聲明。

若您有任何疑問，歡迎利用以下聯絡我們內所列方式連繫本公司。

 

本公司收集哪些個人資料？

您在本網站與本公司互動時，本公司收集的個人資料包括：

• 您提供本公司的資料，如：
  • 姓名及聯絡資訊；
  • 發送給 GSK 的電子郵件；
  • 註冊網上廣播活動時填寫的登記表格；
  • 您所參與的任何問卷調查結果。

• 技術資訊，如透過使用 Cookies 等，包括：
  • 活動資料，例如您在本網站所填寫的表格；
  • 您造訪本網站的相關資料，包括您所使用的瀏覽器和作業系統、登入次數、所瀏覽的網頁、所點選的 URL、您的 IP 位址，以及您在瀏覽本網站之前及之後所造訪的網頁；
  • 社交媒體追蹤像素，讓 Facebook 和 Twitter 等平台能夠與本網站互動，並針對您的行為提供意見回饋；
  • 裝置資料，包括裝置專屬識別碼、硬件型號、操作系統與版本、流動網絡資料。

本公司監控其他網站時，所收集的個人資料可能包括您的公開個人資料，例如本公司會監控公共平台上的數碼對話，瞭解大眾對本公司或製藥業的看法和意見。本公司可能會合併您不同來源的相關資料。

您若提交使用本公司產品而可能產生副作用的報告，本公司所收集的個人資料可能包括您的性別、出生日期以及相關健康資訊等。

 

本公司如何使用您的個人資料？

本公司可能使用您的個人資料進行下列活動：

• 為您提供的資訊與服務，例如：
  • 線上活動，如網絡廣播活動；
  • 本公司的新聞稿；
  • 職缺；
  • 財務狀況；
  • 小提示、實用資訊以及本公司產品與服務的營銷資訊。本公司的營銷資訊將按法例徵求您的同意。
• 聯絡並與您互動，包括：
  • 回應您的要求 (例如您向本公司提交求職申請)；
  • 提供重要通知及更新，包括本公司的條款與政策變更、安全性警告以及行政訊息。

• 經營本公司業務，包括：
  • 回應您使用本公司產品而可能產生副作用的報告，監控本公司產品的安全性；
  • 遵守相關法律、法規與準則；
  • 遵守立法機關、政府、法院，與執法單位的要求；
  • 針對違法或對他人造成傷害者進行調查並採取相關措施。

• 改善公司日常營運，包括：
  • 內部運用，例如審計、資料分析與研究，以協助本公司提供並改善 GSK 數碼平台、內容與服務；
  • 監控並分析與本公司產品與服務的相關的趨勢、使用情況以及活動，瞭解公司數碼平台與服務的哪些部分最受關注，並改善公司平台的設計與內容；
  • 改良本公司的產品與服務，以及與您的溝通成效；
  • 確保本公司擁有您的最新聯絡資訊（如適用）。

 

本公司會將您的個人資料保存多久？

您的個人資料將依法保存適當期限，或為配合涉及 GSK 的法律行動以及調查行為而保存。若非出於上述因素，本公司保存您的個人資料期間為：

• 為提供您要求存取的服務，所需保存的時間；
• 為回覆您提出的問題或要求，所需保存的時間；

 

本公司會與其他對象共用您的個人資料並在國際間傳輸

本公司可能會與下列對象共用您的個人資料：

• GSK 集團公司成員；
• 信賴的第三方：
  • 本公司的代理商與供應商，包括提供技術服務，如資料分析、託管與技術支援的供應商；
  • 本公司的專業顧問、審計員與業務夥伴；
• 立法機關、政府與執法單位；
• 與本公司全部或部分事業重組相關的其他第三方。

您的個人資料使用者可能包含 GSK、其聯繫公司，以及您居住地以外地區 GSK 信賴的第三方供應商。若您的個人資料傳輸至其他國家，所能享有的個人資料保護程度可能不及您居住地的法律。

 

本公司將根據相關的資料保護與私隱權法例，並採取適當措施，確保您的個人資料在傳輸至您居住地以外地區時享有應有的安全保護。

 

保護您的個人資料

本公司根據相關的資料保護與私隱權法例規定，採取多種安全措施與技術保護您的個人資料，防範未經授權的存取、使用、揭露、變更或損壞。例如，與外部供應商共用您的個人資料時，本公司可能會以書面協議，要求供應商承諾保密您的資料，並採取適當安全措施確保您的資料安全。

經由網絡或流動電話網絡傳輸至本公司的資料未必百分之百安全，請自行承擔傳輸的風險。

 

非本公司擁有或控制的其他網站

本公司可能不定期提供各種連結，最終連往非本公司擁有或控制的網站或流動應用程式。本私隱權聲明並不適用此類網站。若您選擇使用此類網站，請查看您使用的網站或流動應用程式內的法律及私隱權聲明，瞭解其私隱權措施。

 

若您不想向本公司提供您的個人資料該怎麼做

您可以自行選擇是否與本公司分享個人資料，您也可隨時選擇不分享。

若您拒絕本公司處理您的個人資料，或選擇撤銷同意，本公司將遵循公司法律義務落實您的要求。您若拒絕本公司處理個人資料，可能導致本公司無法履行上述〈本公司如何使用您的個人資料？〉所列目的之必要活動，您也可能無法使用本公司的服務與產品。

 

Cookies 與其他技術

本網站使用「Cookies」技術，允許本網站辨識和回應您。您可以選擇接受或拒絕 Cookies。

若您選擇拒絕 Cookies，則本網站的部分功能可能無法操作，因此您在本網站的使用體驗可能受到影響。有關本公司如何使用 Cookies，請參考 Cookie 政策。

 

聯絡我們

若您對本私隱權聲明有任何疑問或要求，請透過以下聯絡方式連繫您當地的 GSK 公司。

 

英國：

聯絡英國 GSK，請撥打 0808-234-6680。

 

美國：

聯絡美國 GSK，請撥打 1-866-475-3844。

 

其他國家/地區：

特定國家/地區的聯絡資訊請參見本公司的全球聯絡目錄。